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Terms and Conditions

Last Updated: 23 June 2026

OceanLog ApS (“OceanLog”, “we”, “us”, or “our”) provides digital solutions for traceability, documentation, product information, and transparency through the OceanLog platform.

These Terms and Conditions govern the use of OceanLog’s services and apply to all customers, users, companies, organizations, retailers, wholesalers, distributors, producers, and enterprise customers using the platform.

OceanLog is a business-to-business (B2B) service. Only businesses may register an account and subscribe to the Service. Information processed through OceanLog may, however, be displayed or made available to consumers through information displays, QR codes, or other information channels.

1. Definitions

Account

A registered user account providing access to the OceanLog platform.

Subscription

A paid subscription granting access to OceanLog’s services and features.

Enterprise Agreement

A separate written agreement between OceanLog and a Customer covering multiple users, stores, locations, business units, or customized commercial terms.

Application

The OceanLog software platform, including web applications, information displays, QR code solutions, APIs, integrations, and related modules.

Customer Data

Any data, documents, invoices, product information, traceability information, inventory data, supplier information, and other information uploaded, processed, or stored by the Customer through OceanLog.

User

An individual authorized to access and use OceanLog on behalf of the Customer.

Customer

The legal entity that has entered into an agreement with OceanLog.

Usage Data

Technical and operational information generated through use of the platform, including login credentials, IP addresses, session data, system logs, and statistics relating to feature usage.

Personal Data

Any information relating to an identified or identifiable natural person as defined under applicable data protection legislation.

2. Acceptance of the Terms

By creating an Account, activating a Subscription, entering into an Enterprise Agreement, or using the Service, the Customer and the User acknowledge that they have read, understood, and accepted these Terms and Conditions.

The User further represents and warrants that they are duly authorized to act on behalf of the Customer.

3. Use of the Service

OceanLog grants the Customer a limited, non-exclusive, non-transferable, and revocable right to use the Service during the active Subscription period.

The Customer shall use the Service solely for lawful business purposes and in compliance with all applicable laws and regulations.

The Customer is responsible for:

  • Protecting login credentials and passwords;
  • Managing user access rights;
  • Ensuring the accuracy and legality of uploaded data;
  • Compliance with applicable laws and regulations; and
  • Proper use of the platform.

OceanLog reserves the right to suspend, restrict, or terminate access to the Service in the event of misuse, security risks, non-payment, unlawful use, or any material breach of these Terms and Conditions.

4. Subscription and Payment

Subscriptions are billed in advance on either a monthly or annual basis, depending on the subscription plan selected by the Customer.

Current pricing is available on OceanLog’s website or as specified in a separate written quotation.

Unless otherwise expressly stated, all prices are exclusive of VAT, taxes, duties, and similar charges.

For Customers established outside Denmark, invoicing shall be carried out in accordance with applicable Danish and European VAT legislation, including the reverse charge mechanism where applicable.

The Customer is responsible for providing accurate company information, including a valid VAT registration number where required.

Subscriptions renew automatically at the end of each subscription period unless cancelled no later than one (1) day before the renewal date.

Failure to pay may result in suspension or termination of access to the Service.

Enterprise Customers may be subject to separate pricing, payment terms, licensing conditions, and contractual agreements.

5. Data Protection and Processing

The Customer acts as the data controller for its own data.

OceanLog acts as the data processor to the extent that personal data is processed on behalf of the Customer.

OceanLog processes personal data in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);

  • Applicable national data protection legislation; and

  • OceanLog’s Data Processing Agreement (DPA).

OceanLog engages selected subprocessors for hosting, infrastructure, communications, backup services, and AI-assisted data processing.

Where subprocessors are established outside the EU/EEA, OceanLog ensures that any transfer of personal data is carried out on a lawful basis in accordance with the GDPR, including through the use of the European Commission’s Standard Contractual Clauses (SCCs) or other legally recognised transfer mechanisms.

An up-to-date list of subprocessors is available upon request or through OceanLog’s Data Processing Agreement.

OceanLog may use anonymised and aggregated Usage Data for analytics, product improvement, security monitoring, and statistical purposes.

6. AI-Assisted Data Processing

OceanLog may use artificial intelligence (AI), machine learning technologies, and automated processes to extract, classify, structure, interpret, translate, and present Customer Data.

The Customer acknowledges that AI-generated outputs may contain errors, inaccuracies, omissions, misinterpretations, or incomplete information.

OceanLog does not warrant or guarantee the accuracy, completeness, legal compliance, or suitability of AI-generated information, suggestions, classifications, translations, or interpretations.

OceanLog is designed to support the Customer’s compliance with applicable traceability, documentation, product information, and consumer information requirements under relevant European Union legislation and applicable national laws. OceanLog continuously monitors relevant legislative developments and strives to maintain the Service in accordance with applicable legal requirements in the markets where it is offered.

However, OceanLog cannot guarantee that all data, documents, or information uploaded, entered, received, or processed through the Service by the Customer or third parties are accurate, complete, current, or sufficient to satisfy all applicable legal or regulatory requirements.

The Customer remains solely responsible for reviewing, validating, and approving all information before relying upon it for business operations, customer communications, regulatory reporting, product labelling, traceability documentation, consumer information, or compliance purposes.

7. Service Availability

OceanLog strives to maintain a high level of service availability and operational reliability.

However, OceanLog does not guarantee uninterrupted, error-free, or continuous operation of the Service.

OceanLog shall not be liable for any interruption, delay, downtime, data loss, internet outages, failures of third-party service providers, cyberattacks, force majeure events, or any circumstances beyond OceanLog’s reasonable control.

Where reasonably practicable, OceanLog will provide prior notice of scheduled maintenance that may affect the availability of the Service.

8. Termination

The Customer may terminate its Subscription at any time.

Termination shall take effect at the end of the current billing period.

Subscription fees already paid are non-refundable.

OceanLog may terminate the agreement by providing thirty (30) days’ written notice.

OceanLog may suspend or terminate the Customer’s access to the Service with immediate effect in the event of:

  • Non-payment;

  • Misuse of the Service;

  • Security breaches;

  • Material breach of these Terms and Conditions; or

  • Unlawful use of the Service.

Separate termination provisions may apply under an Enterprise Agreement.

9. Intellectual Property Rights

All intellectual property rights relating to OceanLog, including but not limited to software, source code, databases, designs, trademarks, logos, documentation, APIs, user interfaces, and all other related materials, are and shall remain the exclusive property of OceanLog or its licensors.

No ownership rights or intellectual property rights are transferred to the Customer under these Terms and Conditions.

The Customer is granted only a limited, non-exclusive, non-transferable, and revocable right to access and use the Service during the active Subscription period in accordance with these Terms.

10. Limitation of Liability

OceanLog is designed to support the Customer’s compliance with applicable traceability, documentation, product information, and consumer information requirements under relevant European Union legislation and applicable national laws.

OceanLog continuously monitors relevant legislative developments and strives to maintain the Service in accordance with applicable legal requirements in the markets where the Service is offered.

However, OceanLog cannot guarantee that all data, documents, or information uploaded, entered, received, or processed through the Service by the Customer or third parties are accurate, complete, current, or sufficient to satisfy all applicable legal or regulatory requirements.

The Customer remains solely responsible for verifying the accuracy and completeness of all information processed through the Service and for ensuring compliance with all applicable laws, regulations, and official requirements governing its business activities.

To the fullest extent permitted by applicable law, OceanLog shall not be liable for:

  • Indirect or consequential losses;

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunities;

  • Loss of goodwill;

  • Business interruption;

  • Data loss;

  • Product recalls;

  • Regulatory fines, penalties, or enforcement actions;

  • Loss of contracts; or

  • Any other indirect financial loss.

OceanLog’s total aggregate liability arising out of or relating to the Service shall in no event exceed the total Subscription fees paid by the Customer during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable law.

11. Confidentiality and Security

OceanLog treats all Customer Data as confidential and implements appropriate technical and organizational measures designed to protect such data against unauthorized access, disclosure, alteration, or destruction.

Where applicable, data transmitted between the Customer and the Service is protected using industry-standard encryption technologies.

OceanLog’s employees, contractors, subprocessors, and service providers who have access to Customer Data are subject to appropriate confidentiality obligations.

OceanLog continuously works to maintain an appropriate level of information security but cannot guarantee that the Service will be completely free from security vulnerabilities or cyber threats.

12. Changes to these Terms and Conditions

OceanLog reserves the right to amend or update these Terms and Conditions from time to time.

Material changes will be communicated to Customers by email, through the Service, or via OceanLog’s website.

The most recent version of these Terms and Conditions will always be available on OceanLog’s website.

Continued use of the Service after updated Terms have entered into force constitutes acceptance of the revised Terms and Conditions.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Denmark, excluding its conflict of laws principles.

The parties shall make reasonable efforts to resolve any dispute amicably through good-faith negotiations before initiating legal proceedings.

Any dispute arising out of or in connection with these Terms and Conditions or the use of the Service shall be subject to the exclusive jurisdiction of the Danish courts.

The District Court of Hillerød (Retten i Hillerød) shall serve as the court of first instance.

14. Language

These Terms and Conditions may be made available in multiple languages for the convenience of Customers.

In the event of any discrepancy, inconsistency, or conflict between translated versions, the English version shall prevail and be considered the legally binding version.

Contact Information

OceanLog ApS

Havnelinien 11
3300 Frederiksværk
Denmark

Company Registration No. (CVR): DK-45646629

Email: info@oceanlog.dk

Website: oceanlog.dk